A free webcast will be held on Friday, July 18th by Building Operations Management. This event qualifies for one maintenance point for BOC graduates. Click here to register.

This webinar will cover  how the facilities department interacts with all aspects of an organization, and so catches the flak for just about everything that goes wrong. A steady stream of complaints fills every FMs inbox everyday. In this highly interactive webinar, a panel of industry experts will offer insight on strategies for handling common complaints faced by facility managers. The discussion will also cover how to move beyond simply fighting fires all day and capitalize on occupant complaints as opportunities to evolve the role of facility management in the organization. You will have a chance to join the conversation and trouble shoot your own particular sticky situations in a Q&A with the panel.

Learning objectives:
• Review common situations FMs are faced with and discuss strategies for dealing with them
• Acquire the tools to unpack what complaints are really about and approach situations as opportunities to raise the bar
• Learn how to provide good customer service without getting stuck in a negative outlook

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